Mark Smith
This article showcases our top picks for the best San Francisco based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.
We tried to pick companies across the size spectrum from cutting edge startups to established brands.
We selected these startups and companies for exceptional performance in one of these categories:
- Innovation
- Innovative ideas
- Innovative route to market
- Innovative product
- Growth
- Exceptional growth
- Exceptional growth strategy
- Management
- Societal impact
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Top San Francisco Customer Service Startups
Data sourced from Crunchbase and SemRush.
Sitecore
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Sitecore is a customer experience management company that provides multichannel marketing automation software and web content management.
Chorus.ai
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Chorus.ai is an AI conversation intelligence cloud platform for sales team that can transform conversations into data and insights.
Medallia
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Medallia offers a SaaS platform that captures experience data from signal fields emitted by customers and employees.
Magic
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Magic provides a 24/7 SMS based on-demand personal assistant service.
Forethought
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Forethought builds artificially intelligent agents to supercharge enterprise workflows, starting with Agatha, the AI for Customer Support.
Intercom
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Conversational Relationship Platform helping businesses build customer relationships through personalized, messenger-based experiences.
Zendesk
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Zendesk is a customer service platform that develops a software to empower organization and customer relationships.
Gainsight
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Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
HYP3R
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We are HYP3R. Our innovations help top marketers acquire high-value travelers directly and at scale.
Optimizely
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Optimizely is a platform that provides digital experience solutions.
Gorgias
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Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants.
Boast.AI
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Boast.AI is a tool designed to automate R&D tax credit-based financing for startups.
Gladly
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Gladly is reinventing customer service with a customer service platform that centers around customers, not cases, across any channel.
UJET
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UJET’s cloud contact center solutions help organizations meet customers across all endpoints and channels.
Helpshift
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Helpshift is a conversational customer service platform that leverages AI, bots, and messaging-based communication.
Pathlight
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Pathlight is a developer of a platform designed for managers to be more effective.
Acquire
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Acquire is a unified customer engagement platform that brings all communication, interactions, channels, and tools under one roof.
Directly
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Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support.
Netomi
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Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
justanswer.com
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JustAnswer.com, the largest Q&A website that connects people to real, qualified experts.
Lithium Technologies
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Lithium builds community and social media management software that helps the world’s best brands connect with customers on digital channels.
Talkdesk
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Talkdesk offers an enterprise contact center platform helps support and sales teams for customer satisfaction and cost savings.
Provide
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We’re the modern practice finance company, innovating for dentists, veterinarians, and other healthcare professionals like you.
Sparkcentral
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Sparkcentral is a customer engagement tool that enables one-on-one messaging via social channels.
Simplr
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Excellent outsourced customer support for companies that care about their brand.
Extole
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Extole helps enterprise companies acquire new customers at scale from their existing customers.
PullString
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PullString (formerly ToyTalk) is an entertainment and tech company combinines art & science to enable computer conversation with characters.
REACH
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REACH reinvents digital customer experience by allowing companies to conduct remote transactional meetings with clients
Third Pole
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Third Pole develops products that generate and deliver electric nitric oxide for hospital, ambulatory, and home use.
GetFeedback
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GetFeedback helps companies understand and improve customer experience by making it easy to create beautiful, branded surveys.
Aptology
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Aptology is a people intelligence platform that helps companies increase revenue, retention, and diversity and inclusion.
Cresta
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Cresta leverages artificial intelligence to help sales and service agents improve the quality of their customer service.
Sesh
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Sesh is a mental health company providing access to group support via a mobile app.
Agent IQ
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Agent IQ is developing next gen customer engagement platform for banks, credit unions and other FIs based in San Francisco, CA.
Stella Connect
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Stella Connect is a customer feedback and quality management platform built specifically for customer service teams.
Wootric
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Wootric is an AI-powered platform to measure and boost customer happiness.
Revi
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Revi connects and deepens customer engagement with the local businesses startup via mobile ordering app.
Loop Support
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Loop Support helps growing companies provide great customer support.
HelpCrunch
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All-in-one customer communication platform for support, marketing, and sales.
Tagove
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Tagove is a live chat software for website and mobile apps with Video chat, Remote co browsing, Chatbots, and Profile management tools.
Akia
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Akia is a Hotel Messaging Platform to interpret and service hotel guest needs using chat and artificial intelligence.
Battlecard
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Teams of all sizes use Battlecard to manage their growing playbook and enforce consistent messaging across the entire sales effort.
Yodel.io
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Voice that lives where you work. The smart phone system for customer service teams.
BluWrap
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BluWrap provides naturally extended shelf-life technology and solutions that have revolutionized fresh food supply chains worldwide.
Trove
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Trove is a high-quality, affordable, full-service storage experience.
bud.com
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A California benefit corporation delivering recreational cannabis.
Get Satisfaction
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Get Satisfaction is a community platform that fosters online conversations about a company’s products and services.
CogniCor
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The Leading AI Digital Assistant Platform for Financial Services
OneMob
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Onemob is a video engagement platform that creates personal and branded video and voice messages for Salesforce.
PlumSlice Labs
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PlumSlice Labs makes workflow and collaboration easy at all stages of product management.
Preact
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Preact is a cloud-based customer success service that helps subscription software companies maximize customer lifetime value by reducing
HopIn
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All-In-One Agile Chatbot Platform For Automating Dialogflow NLP AI Bot Projects
Onward
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Onward is a customer service automation platform that creates a range of automated customer service and sales tools for business usage.
Distributed Systems
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Distributed Systems is a digital identity startup and a full-stack machine intelligence.
Vivocha
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Vivocha is a multi-channel online customer interactions platform designed to help businesses engage their customers online.
Estate Assist
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Estate Assist designs solutions to give you peace of mind about your future, whatever it may hold.
Billowby
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Billowby is an online Headshop selling pipes, vapes, bongs, and more.
Helplama
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Helplama is an uber for 24*7 live support that offers support for niche categories with help of expert AI and category expert humans.
Daylighted
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Daylighted is an art streaming platform that provides on-demand art from artists, art galleries, and museums.
Simpler
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Simpler develops an online employee onboarding tool that manages new-hire paperwork without the paper.
SherpaDesk
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SherpaDesk is a cloud hosted customer support platform that assists IT businesses in tracking client requests and invoicing time.
