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74 Best New York City Customer Service Companies and Startups

This article showcases our top picks for the best New York City based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.

We tried to pick companies across the size spectrum from cutting edge startups to established brands.

We selected these startups and companies for exceptional performance in one of these categories:

  • Innovation
    • Innovative ideas
    • Innovative route to market
    • Innovative product
  • Growth
    • Exceptional growth
    • Exceptional growth strategy
  • Management
  • Societal impact

Top New York City Customer Service Startups

Data sourced from Crunchbase and SemRush.

Sprinklr

Sprinklr

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Sprinklr provides enterprise software for customer experience management.

Mulberry Technology

Mulberry Technology

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Mulberry is a developer of personalized product protection solutions used to help brands unlock additional revenue.

Mulberry Technology

ASAPP

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Breakthroughs are born out of research and ASAPP is advancing AI to drive greater human productivity and automating the world’s workflows

Mulberry Technology

Kustomer

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Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.

Mulberry Technology

LivePerson

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LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.

Mulberry Technology

Glia

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Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.

Mulberry Technology

Deloitte

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Deloitte provides audit, consulting, financial advisory, risk management, tax, and related services to select clients.

Mulberry Technology

Pypestream

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Pypestream is conversational artificial intelligence built for scale.

Mulberry Technology

Lightspeed

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Lightspeed offers clients access to our proprietary order execution system, Lightspeed Trader, real time risk and margin management

Mulberry Technology

Mint House

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Mint House is a tech-enabled hotel company that provides a unique experience, offering the feel of a high-end hotel.

Mulberry Technology

Perfitly

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Perfitly is the only accurate, end-to-end solution that bridges the online divide between a customer and the fitting room experience.

Mulberry Technology

MaestroQA

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MaestroQA is a software company that offers quality assurance and coaching software for customer care teams.

Mulberry Technology

IgnitionOne

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IgnitionOne is a marketing technology and services that offers cloud-based customer intelligence solutions to enterprise marketers.

Mulberry Technology

Conversocial

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Conversocial is a Customer Experience Platform for Messaging Channels.

Mulberry Technology

Agara

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Autonomous voice agents powered by Real-time Voice AI to enhance customer experience and cut support costs

Mulberry Technology

Dig Inn

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We serve real food—mostly vegetables—that’s grown by farmers, cooked by chefs, and inspired by the seasons. 🥕

Mulberry Technology

Anju Software

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Anju Software is a a NY-based life sciences software platform.

Mulberry Technology

Frame AI

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Frame AI automatically measures sentiment, effort, and actionable themes on every customer interaction in every channel for winning CX.

Mulberry Technology

Scroll

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Scroll is creating a sustainable experience that puts amazing content in front of engaged users without all the noise.

Mulberry Technology

Bikky

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Bikky is a customer engagement platform for restaurants via text and email.

Mulberry Technology

Loris

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Loris helps the world’s fastest-growing companies have better customer care conversations by text.

Mulberry Technology

Reply.ai

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We make customer service smarter and faster.

Mulberry Technology

MeetFox

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MeetFox is a SaaS solution that creates a seamless experience for professionals to manage their client meetings.

Mulberry Technology

Moved

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Moved offers a free personal moving assistant and everything that is needed all in one place.

Mulberry Technology

Whelp

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Conversational Commerce Platform

Mulberry Technology

StellaService

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Stella Connect is a customer feedback and quality management platform built specifically for customer service teams.

Mulberry Technology

PSNGR1

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PSNGR1 is a software company that offers a smart travel management platform for businesses and travelers.

Mulberry Technology

Yogi

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Yogi is an AI powered customer feedback analytics service that processes online and offline feedback sources.

Mulberry Technology

LogCheck

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LogCheck are building mobile tools for building operators and property managers to run their buildings more efficiently.

Mulberry Technology

Servy

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Servy crowdsources restaurant secret shopping

Mulberry Technology

Hickory

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Hickory is a training tool that focuses on retention which helps you hire more people capable of being experts at their position.

Mulberry Technology

Flamingo AI

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SaaS Cognitive Virtual Assistants & Knowledge Engines analysing unstructured data to automate online customer sales & service experiences

Mulberry Technology

Catalyst Software

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Catalyst is a software platform for customer success teams, product managers, marketers and data scientists.

Mulberry Technology

Selleration

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Selleration, Inc. is the developer of UPtick, a 3D Immersive Learning sales training and assessment system for Sales Professionals.

Mulberry Technology

Assurant

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Assurant provides specialty protection products and related services to safeguard against risks.

Mulberry Technology

Apartment Ocean

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Artificial intelligence for customer service in real estate

Mulberry Technology

Concord Resources

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Concord is a global commodities group with a focus on non-ferrous metals and their associated raw materials.

Mulberry Technology

QWASI

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QWASI is a technology team building customer experience and communication solutions for global brands.

Mulberry Technology

Confirmit

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Confirmit provides software that enables organizations to conduct customer and employee feedback, and market research programs.

Mulberry Technology

Bloomingdale’s

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Bloomingdale’s operates a chain of department stores that offers clothing, shoes, handbags, wallets, and accessories for men and women.

Mulberry Technology

Court Square Capital Partners

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Court Square Capital Partners is a private equity and venture capital firm.

Mulberry Technology

Itavio

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Itavio is a mobile application that helps parents manage the amount of time their children play mobile games.

Mulberry Technology

Kuoll

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Kuoll monitors conversion rates based on the quantity and types of errors found in your store to help to decide which bugs must be squished.

Mulberry Technology

American Express Global Business Travel

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American Express Global Business Travel provides end-to-end corporate travel and meetings program management.

Mulberry Technology

ICM Hub

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AI-powered customer service for airlines (Techstars ’17)

Mulberry Technology

BINO

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BINO allows users to measure customer experience with the help of mystery shopper visits in 100% self-service mode.

Mulberry Technology

LicenseStream

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LicenseStream is a platform that enables content owners to license their digital content.

Mulberry Technology

Callision

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Callision is the world’s fist free business phone system.

Mulberry Technology

Braid

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Helping the world’s best consumer brands build deeper customer relationships at scale.

Mulberry Technology

Slate NYC

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Slate NYC is a maid provider offering affordable and reliable cleaning services to its clients.

Mulberry Technology

Avenue

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Avenue is a leading destination for on-trend plus size women’s clothing and accessories.

Mulberry Technology

CrossWorld Warranty

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CrossWorld Warranty is a platform for manufacturers and retail consumers to handle their warranty records online.

Mulberry Technology

HeyBubble

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HeyBubble Live Chat HeyBubble Live Chat helps businesses drive more sales by tracking and engaging their website visitors.

Mulberry Technology

CashEdge

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CashEdge provides Intelligent money movement services enabling financial institutions to enhance customer profitability.

Mulberry Technology

Iterate

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Based in New York, Iterate creates simple surveys for startups to get feedback needed to build better products and make better decisions.

Mulberry Technology

New York Water Taxi

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New York Water Taxi provide entertaining, stimulating, and enlightening ways to see New York City and offers daily tours.

Mulberry Technology

Altudo

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Altudo delivers exceptional customer experience through 1:1 personalization & enhanced engagement to grow revenue streams.

Mulberry Technology

Provide Support Live Chat

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Professional Live Chat and Real Time Monitoring software for your websites.

Mulberry Technology

M5 Networks

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Cloud Communications for Business

Mulberry Technology

NLX

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NLX enables organizations to build and manage next generation conversational experiences

Mulberry Technology

Half Past

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Half Past sells hard seltzer with a different flavor like lime, pineapple and ginger.

Mulberry Technology

Payz, Inc.

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Payz provides payment solutions that enable merchants to easily accept cash, ACH and credit card payments.

Mulberry Technology

Teller

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Teller helps financial institutions around the world provide better customer service and education.

Mulberry Technology

Computools

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Computools creates the most structured, efficient software solutions to elevate a wide range of businesses.

Mulberry Technology

Experiture

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Create, deploy, measure and optimize highly personalized multichannel marketing programs at scale – without help from IT

Mulberry Technology

ShoreGroup

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ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations

Mulberry Technology

Woveon

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Woveon manages enterprise conversations – to provide exceptional customer experience, audit for compliance and maximize revenue.

Mulberry Technology

LawGo

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LawGo is a ‘one-stop-shop’ where clients can diagnose their legal needs and purchase high-quality, flat fee legal services performed.

Mulberry Technology

Botego

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Virtual Customer Reps. Reduces costs, increases customer satisfaction.

Mulberry Technology

eSupport Health

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eSupport Health, a digital mental-health startup

Mulberry Technology

DietBet

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DietBet is the better way to lose weight and keep it off.

Mulberry Technology

Novanet Pvt. Ltd.

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Novanet is the leading provider in contact centers solutions and VoIP services for businesses

Mulberry Technology

Voiso

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Advanced Hosted Call Center Solution

Mulberry Technology

VOLLETO

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Volleto provides global brands real-time sell-through data and direct customer access by reinventing the product warranty.

Written by user

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