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This article showcases our top picks for the best New York City based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.
We tried to pick companies across the size spectrum from cutting edge startups to established brands.
We selected these startups and companies for exceptional performance in one of these categories:
- Innovation
- Innovative ideas
- Innovative route to market
- Innovative product
- Growth
- Exceptional growth
- Exceptional growth strategy
- Management
- Societal impact
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Top New York City Customer Service Startups
Data sourced from Crunchbase and SemRush.
Sprinklr
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Sprinklr provides enterprise software for customer experience management.
Mulberry Technology
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Mulberry is a developer of personalized product protection solutions used to help brands unlock additional revenue.
ASAPP
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Breakthroughs are born out of research and ASAPP is advancing AI to drive greater human productivity and automating the world’s workflows
Kustomer
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Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
LivePerson
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LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.
Glia
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Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.
Deloitte
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Deloitte provides audit, consulting, financial advisory, risk management, tax, and related services to select clients.
Pypestream
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Pypestream is conversational artificial intelligence built for scale.
Lightspeed
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Lightspeed offers clients access to our proprietary order execution system, Lightspeed Trader, real time risk and margin management
Mint House
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Mint House is a tech-enabled hotel company that provides a unique experience, offering the feel of a high-end hotel.
Perfitly
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Perfitly is the only accurate, end-to-end solution that bridges the online divide between a customer and the fitting room experience.
MaestroQA
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MaestroQA is a software company that offers quality assurance and coaching software for customer care teams.
IgnitionOne
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IgnitionOne is a marketing technology and services that offers cloud-based customer intelligence solutions to enterprise marketers.
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Conversocial is a Customer Experience Platform for Messaging Channels.
Agara
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Autonomous voice agents powered by Real-time Voice AI to enhance customer experience and cut support costs
Dig Inn
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We serve real food—mostly vegetables—that’s grown by farmers, cooked by chefs, and inspired by the seasons. 🥕
Anju Software
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Anju Software is a a NY-based life sciences software platform.
Frame AI
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Frame AI automatically measures sentiment, effort, and actionable themes on every customer interaction in every channel for winning CX.
Scroll
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Scroll is creating a sustainable experience that puts amazing content in front of engaged users without all the noise.
Bikky
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Bikky is a customer engagement platform for restaurants via text and email.
Loris
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Loris helps the world’s fastest-growing companies have better customer care conversations by text.
MeetFox
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MeetFox is a SaaS solution that creates a seamless experience for professionals to manage their client meetings.
Moved
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Moved offers a free personal moving assistant and everything that is needed all in one place.
StellaService
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Stella Connect is a customer feedback and quality management platform built specifically for customer service teams.
PSNGR1
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PSNGR1 is a software company that offers a smart travel management platform for businesses and travelers.
Yogi
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Yogi is an AI powered customer feedback analytics service that processes online and offline feedback sources.
LogCheck
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LogCheck are building mobile tools for building operators and property managers to run their buildings more efficiently.
Hickory
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Hickory is a training tool that focuses on retention which helps you hire more people capable of being experts at their position.
Flamingo AI
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SaaS Cognitive Virtual Assistants & Knowledge Engines analysing unstructured data to automate online customer sales & service experiences
Catalyst Software
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Catalyst is a software platform for customer success teams, product managers, marketers and data scientists.
Selleration
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Selleration, Inc. is the developer of UPtick, a 3D Immersive Learning sales training and assessment system for Sales Professionals.
Assurant
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Assurant provides specialty protection products and related services to safeguard against risks.
Apartment Ocean
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Artificial intelligence for customer service in real estate
Concord Resources
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Concord is a global commodities group with a focus on non-ferrous metals and their associated raw materials.
QWASI
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QWASI is a technology team building customer experience and communication solutions for global brands.
Confirmit
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Confirmit provides software that enables organizations to conduct customer and employee feedback, and market research programs.
Bloomingdale’s
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Bloomingdale’s operates a chain of department stores that offers clothing, shoes, handbags, wallets, and accessories for men and women.
Court Square Capital Partners
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Court Square Capital Partners is a private equity and venture capital firm.
Itavio
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Itavio is a mobile application that helps parents manage the amount of time their children play mobile games.
Kuoll
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Kuoll monitors conversion rates based on the quantity and types of errors found in your store to help to decide which bugs must be squished.
American Express Global Business Travel
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American Express Global Business Travel provides end-to-end corporate travel and meetings program management.
ICM Hub
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AI-powered customer service for airlines (Techstars ’17)
BINO
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BINO allows users to measure customer experience with the help of mystery shopper visits in 100% self-service mode.
LicenseStream
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LicenseStream is a platform that enables content owners to license their digital content.
Callision
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Callision is the world’s fist free business phone system.
Braid
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Helping the world’s best consumer brands build deeper customer relationships at scale.
Slate NYC
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Slate NYC is a maid provider offering affordable and reliable cleaning services to its clients.
Avenue
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Avenue is a leading destination for on-trend plus size women’s clothing and accessories.
CrossWorld Warranty
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CrossWorld Warranty is a platform for manufacturers and retail consumers to handle their warranty records online.
HeyBubble
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HeyBubble Live Chat HeyBubble Live Chat helps businesses drive more sales by tracking and engaging their website visitors.
CashEdge
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CashEdge provides Intelligent money movement services enabling financial institutions to enhance customer profitability.
Iterate
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Based in New York, Iterate creates simple surveys for startups to get feedback needed to build better products and make better decisions.
New York Water Taxi
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New York Water Taxi provide entertaining, stimulating, and enlightening ways to see New York City and offers daily tours.
Altudo
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Altudo delivers exceptional customer experience through 1:1 personalization & enhanced engagement to grow revenue streams.
Provide Support Live Chat
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Professional Live Chat and Real Time Monitoring software for your websites.
NLX
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NLX enables organizations to build and manage next generation conversational experiences
Half Past
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Half Past sells hard seltzer with a different flavor like lime, pineapple and ginger.
Payz, Inc.
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Payz provides payment solutions that enable merchants to easily accept cash, ACH and credit card payments.
Teller
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Teller helps financial institutions around the world provide better customer service and education.
Computools
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Computools creates the most structured, efficient software solutions to elevate a wide range of businesses.
Experiture
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Create, deploy, measure and optimize highly personalized multichannel marketing programs at scale – without help from IT
ShoreGroup
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ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations
Woveon
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Woveon manages enterprise conversations – to provide exceptional customer experience, audit for compliance and maximize revenue.
LawGo
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LawGo is a ‘one-stop-shop’ where clients can diagnose their legal needs and purchase high-quality, flat fee legal services performed.
Botego
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Virtual Customer Reps. Reduces costs, increases customer satisfaction.
eSupport Health
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eSupport Health, a digital mental-health startup
DietBet
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DietBet is the better way to lose weight and keep it off.
Novanet Pvt. Ltd.
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Novanet is the leading provider in contact centers solutions and VoIP services for businesses
VOLLETO
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Volleto provides global brands real-time sell-through data and direct customer access by reinventing the product warranty.
