Stevi Jenkins-Kelly: At My Concierge Pharmacy, our heart beats for one purpose: to walk alongside you on your health journey with unmatched compassion and dedication.

January 22, 2024

A quick introduction about what your company does/your values/mission.

At My Concierge Pharmacy, our heart beats for one purpose: to walk alongside you on your health journey with unmatched compassion and dedication. Our mission isn’t just a statement—it’s our promise. We are deeply committed to offering care that’s grounded in evidence-based treatments, always recognizing you, our cherished patient, as an individual with unique needs and aspirations. You’re not just another prescription to us. You’re a unique story, deserving of respect, understanding, and the best healthcare outcomes. We dream big, aspiring to be more than just your pharmacy—but a partner in your well-being. Every pill, every piece of advice, every smile is delivered with our core values of compassion, integrity, and personalization. Here, you’re family. Together, let’s craft not just a health plan, but a pathway to well-being.

Tell us about yourself?

My journey in pharmacy began as a teenager, inspired by a remarkable pharmacist in our community. He wasn’t just someone who dispensed medications; he genuinely cared for his patients, and his dedication left a lasting impression on me. It was clear to see the positive impact he had on everyone around him.

That experience shaped my path. Over 21 years later, I find myself deeply rooted in the same ideals. At My Concierge Pharmacy, I’m committed to providing care that’s patient-focused, ensuring that we serve the best interests of our community. It’s a reflection of what I learned all those years ago and my ongoing dedication to making a difference.

If you could go back in time a year or two, what piece of advice would you give yourself?

If I could go back in time a couple of years, I’d lean in and tell myself, “It’s easier than it seems.” When I first started planning to open My Concierge Pharmacy, the vision seemed almost insurmountable. But looking back, I’ve come to realize the incredible resilience and adaptability we possess as individuals. We often underestimate how quickly we can learn, adapt, and grow. And more than anything, it’s the passion that fuels us, propelling us forward even when the path seems challenging. So, to my past self, I’d say, “Trust the journey and the fire within you.”

What problem does your business solve?

At My Concierge Pharmacy, we solve a crucial challenge in today’s healthcare landscape. We bridge the gap between traditional pharmacies and conventional physician offices, presenting a fresh and innovative model of care. In an age where healthcare can often feel impersonal and transactional, we stand out by putting the individual at the center of our services, ensuring each patient feels valued, seen, and understood.

Medication is just one facet of healthcare, and our approach encompasses more than just dispensing drugs. We aim to simplify the complexities of medication management, provide evidence-based advice, and serve as a trusted guide in the healthcare journey of our patients.

In essence, My Concierge Pharmacy is the answer for those seeking a groundbreaking blend of pharmacy and physician care, offering a unique and personalized healthcare experience.

What is the inspiration behind your business?

The inspiration for My Concierge Pharmacy was born during my formative years, observing a pharmacist in our community who embodied compassion and respect. He treated every patient as a unique individual, deserving of empathy and understanding, and showed me the profound impact of personal care in the world of pharmacy.

As I embarked on this journey, I recognized a glaring gap in healthcare: the disconnect between traditional pharmacies and physician offices. This observation, combined with a commitment to innovation, led to the inception of My Concierge Pharmacy. Our model is designed to bridge this gap, offering a unique blend of pharmacy and physician care.

At the heart of our business lies our core values:

Integrity: We stand by the highest ethical standards, ensuring trustworthiness in every interaction.
Quality Care: Our dedication to evidence-based treatments guarantees exceptional care for our patients.
Personalization: Recognizing that every individual has unique needs, we emphasize pharmacist-led, tailored interventions.
Community: We aim to weave lasting bonds with our patients and employees, solidifying our role as a dependable healthcare pillar in our community.
Well-being: Beyond medications, our ultimate ambition is to uplift the quality of life for our patients and to foster a balanced, fulfilling environment for our team.
In essence, My Concierge Pharmacy is more than just a business. It’s a manifestation of a vision driven by values, designed to transform the traditional pharmacy experience into one that truly resonates with, and serves, our cherished community.

What is your magic sauce?

At My Concierge Pharmacy, our distinction lies in being the new luxury line of pharmacy. This isn’t just about premium services, but a luxurious experience rooted in genuine compassion and tailored care. Our foundation is deeply anchored in personal inspiration and an unwavering commitment to offering the best. By pioneering a model that seamlessly merges the strengths of both pharmacies and physician offices, we ensure a comprehensive and evidence-backed care experience that feels opulent and personalized. Our dedication to integrity fosters trust, while our community-centric approach positions us not just as a business but as an integral part of the local tapestry. In a world where pharmacies abound, My Concierge Pharmacy stands out, offering not just luxury but a promise of genuine care, innovation, and an unparalleled patient journey.

What is the plan for the next 5 years? What do you want to achieve?

In the upcoming five years, My Concierge Pharmacy is determined to redefine what luxury in pharmacy care truly means. Our vision is rooted in providing a deeply personalized experience for every patient. Rather than just dispensing medications, we aim to truly know and understand the individual narratives and needs behind each prescription. Our commitment to service excellence is unwavering; from the speed and accuracy of our services to the depth of knowledge we provide, we strive to exceed expectations consistently. But we won’t stop there. As the healthcare landscape evolves, so will we, by integrating the latest in pharmaceutical advancements and technological solutions to benefit our patients. Beyond our immediate services, we see ourselves as a cornerstone of the community, actively participating in and hosting health-driven events to further our reach and impact. And as we grow, our dedication to ethical and sustainable operations remains paramount, ensuring that our luxury services are matched with a deep respect for our environment and ethical practices. At its core, our vision is a harmonious blend of top-tier services, genuine patient connections, and a commitment to the greater good.

What is the biggest challenge you’ve faced so far?

The most significant challenge we’ve faced at My Concierge Pharmacy has been reshaping the traditional perception of what a pharmacy represents. For many, a pharmacy is simply a place to get medications. Our vision, however, extends far beyond that. We’ve introduced a contemporary model that emphasizes personalized care, holistic health, and a deep-rooted partnership with our patients. While our approach is current and aligned with the evolving healthcare landscape, it often requires us to educate and inform our community about the expanded role a pharmacy can play in their health journey. Changing long-held beliefs is never easy, but it’s a challenge we embrace with passion and determination. We’re on a mission to showcase the true potential of a pharmacy and underscore the profound impact it can have on one’s well-being.

How do people get involved/buy into your vision?

At My Concierge Pharmacy, we’re not just redefining pharmacy care; we’re pioneering a movement towards superior, personalized health experiences. If you’re a concierge physician or a patient who aspires to elevate your practice or care, we invite you to collaborate with us. Together, we can create a synergy that magnifies the benefits of our combined expertise.

Dive deeper into our vision and services at If our ethos resonates with you, or if you’re curious about how we can enhance your healthcare journey, don’t hesitate to reach out. Drop us a note detailing your aspirations or questions, and let’s explore what we can achieve together.

Your health deserves the best, and we’re here to deliver just that. Join us in crafting the future of personalized healthcare.

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